Refund and Returns Policy
At Skin Rise, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please read our Refund and Returns Policy below.
1. Eligibility for Returns
You can return a product if:
- The product is defective or damaged upon arrival.
- You received the wrong product.
- The product is unused, unopened, and in its original packaging.
Note: Items must be returned within [2 days] of delivery
2. Non-Returnable Items
We cannot accept returns for:
- Opened or used products (due to hygiene and safety reasons).
- Discounted or sale items (unless defective or damaged).
- Custom or personalized items.
3. Process for Returns
- Contact Us:
Email us at [email protected] or call us at +92 3297094232 within the return period. Provide your order number, proof of purchase, and a description of the issue (including photos if applicable). - Return Authorization:
Once your request is approved, we will provide you with a return authorization and the return shipping address. - Ship the Item:
Pack the product securely in its original packaging and send it to the address provided. Please include a copy of your invoice. - Inspection and Approval:
Once we receive the item, our team will inspect it. If the return is approved, we will process your refund or replacement.
4. Refunds
- Refunds will be issued to your original payment method within [7-10 business days] of approval.
- Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective product).
5. Exchanges
We replace items only if they are defective, damaged, or incorrect. For exchanges, follow the same process outlined above.
6. Return Shipping Costs
- If the return is due to our error, we will cover the return shipping costs.
- For other cases, you will be responsible for the shipping costs.
7. Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please reach out to us:
Email: [email protected]
Phone: +92 3297094232
Thank you for choosing Skin Rise for your skincare needs!